1. Refund Policy
1.1 Eligibility for Refunds
Refunds are granted only for payments made in error or in cases of technical issues where users were unable to access the service.
Refund requests must be submitted within 02 Days of the transaction date. Requests made after this period will not be entertained.
1.2 Refund Request Procedure
To request a refund, users must email refund@educlipse.com with their transaction ID, payment date, and reason for the refund.
Our team will review the request and respond within 05 Days. Approved refunds will be processed within 07 Days.
1.3 Non-Refundable Services
Payments made for accessed content, completed services, or promotional plans are non-refundable.
Refunds are not provided for partial usage of subscription services or dissatisfaction with content quality.
2. Third-Party Payment Processors
2.1 Razorpay Refund Processing
All payments and refunds are processed through Razorpay. Refund timelines and policies are subject to Razorpay’s terms and conditions.
We are not liable for delays caused by Razorpay in processing refunds.
2.2 User Responsibilities
Users must ensure that the payment details provided are accurate. Refunds will not be issued for payments made to incorrect accounts due to user errors.
Any disputes related to payments should be raised promptly with Razorpay and our support team.
3. Changes to This Policy
3.1 Right to Amend
We reserve the right to modify this policy at any time. Any updates will be posted on this page and, where appropriate, communicated via email.
3.2 Effective Date of Changes
Changes to this policy will become effective immediately upon posting, unless stated otherwise. Users are encouraged to review this policy periodically.
4. Governing Law
4.1 Applicable Laws
This policy is governed by the laws of India, including the Consumer Protection Act, 2019.
4.2 Dispute Resolution
In case of disputes, users agree to resolve them through mediation or arbitration under Indian laws before pursuing legal action.
5. Contact Us
For cancellations or refunds, contact us at:
- Email: refund@educlipse.com