Welcome to Educlipse! At Educlipse ("we," "our," or "us"), protecting your privacy is one of our top priorities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this document carefully to understand your rights and our practices.

1. Introduction

1.1. Purpose of the Privacy Policy

This Privacy Policy serves as a comprehensive guide to help you understand how we manage your personal and non-personal data. It details our practices to ensure transparency, enabling you to make informed decisions about sharing your information with us. Our aim is to create an environment where trust and accountability are the foundation of your interaction with our services.

1.2. Scope

This Privacy Policy applies to all interactions with our platform, including browsing our website, creating an account, making transactions, or communicating with us through any channels. It extends to all users globally, with additional compliance measures implemented for users in India in accordance with the IT Act, 2000, and other applicable laws.

1.3. Acknowledgment

By accessing or using our services, you agree to this Privacy Policy and acknowledge that it reflects your understanding of our data practices. If you disagree with any part of this policy, we advise you to discontinue the use of our services. Your continued use signifies acceptance and acknowledgment of any changes made to this policy.

2. Information We Collect

2.1. Personal Identifiable Information (PII)

This category includes information that directly identifies you as an individual:

1. Contact Details: Your name, email address, and phone number are collected during registration to establish communication and send updates.
2. Address Details: For services like billing and shipping, we collect your residential or commercial address.

2.2. Payment Information

To process payments, we partner with Razorpay. The data collected includes:

1. Card Details: Your credit or debit card information is securely handled by Razorpay, adhering to PCI DSS standards.
2. Transaction Details: Includes transaction amounts, timestamps, and Razorpay payment IDs. This data is stored securely to ensure traceability and fraud prevention.

2.3. Authentication Data

Clerk, our authentication partner, collects:

1. Profile Information: Data such as your display name, profile picture, and account settings.
2. Security Metadata: Login history, device types, and IP addresses for ensuring account security.

2.4. Automatically Collected Information

1. Usage Patterns: Data on page visits, session durations, and user behavior to optimize our services.
2. Technical Data: Includes browser types, device information, and OS versions to improve compatibility and functionality.
3. Session Logs: Helps in debugging issues and enhancing the user experience.

2.5. User-Generated Content

Content you voluntarily share, such as feedback or public posts, may be displayed and stored on our platform for community interaction and service improvement.

2.6. Sensitive Personal Data

We avoid collecting sensitive information unless necessary for specific services. In such cases, explicit consent will be sought in accordance with applicable laws.

3. How We Use Your Information

3.1. Provision of Services

We use your data to:

1. Facilitate authentication and account management through Clerk.
2. Process payments securely with Razorpay, ensuring transactions are efficient and traceable.
3. Deliver personalized content and enable account functionalities like preferences and order history.

3.2. Improving Services

Your data helps us:

1. Analyze trends and feedback to enhance service offerings.
2. Identify and resolve technical issues promptly.
3. Tailor user experiences by understanding preferences and behavior.

3.3. Compliance and Security

We use data to:

1. Monitor suspicious activities to prevent fraud and ensure security.
2. Meet obligations under the IT Act, 2000, and other Indian regulatory frameworks.
3. Conduct internal audits and compliance checks to maintain integrity.

3.4. Communication and Notifications

We communicate updates, promotions, and transactional information via email or SMS. Users can opt out of promotional messages but will still receive essential service-related communications.

3.5. Research and Development

User data is analyzed for:

1. Developing new features that enhance the platform.
2. Conducting surveys to gather insights for improvement.

4. Sharing and Disclosure of Information

4.1. With Third-Party Providers

We collaborate with:

1. Clerk: For account management. Refer to their Privacy Policy.
2. Razorpay: For payment processing. Refer to their Privacy Policy.

4.2. Legal Requirements

Information may be disclosed to:

1. Comply with court orders, subpoenas, or regulatory inquiries.
2. Safeguard user interests and legal rights.

4.3. Business Transactions

In case of mergers or acquisitions, your data may be transferred to new entities while ensuring continued protection.

4.4. Aggregated Data

Non-identifiable data may be used for analytics, research, or marketing without compromising user identity.

5. Cookies and Tracking Technologies

5.1. Cookie Types

We use:

1. Essential Cookies: Necessary for basic site functionality.
2. Analytics Cookies: To understand user interaction and improve services.
3. Marketing Cookies: For delivering targeted advertisements.

5.2. User Choices

Users can manage cookie preferences via browser settings or opt-out options on our site.

6. Data Retention and Deletion

6.1. Retention Policy

We retain data as long as needed to provide services or comply with legal obligations.
For instance:

1. Payment records are stored for financial compliance.
2. User account information is retained until account closure.

6.2. Data Deletion Requests

Users can request data deletion by contacting us. Certain data may be retained for legal purposes.

7. Data Security Measures

7.1. Protection Mechanisms

1. Encryption: Ensures secure data transmission.
2. Access Controls: Limits data access to authorized personnel.
3. Regular Audits: Identifies and mitigates vulnerabilities.

7.2. Incident Response

In case of a breach, we will notify affected users and authorities promptly as per legal requirements.

8. Logo Usage Disclaimer

8.1. Educational Purpose

Logos of certification exams are displayed solely for demonstration. No affiliation with these organizations is implied.

9. User Rights Under Indian Law

9.1. Access and Portability

Users can request copies of their data and have it transferred to other platforms.

9.2. Correction Requests

Users can correct inaccurate or incomplete data.

9.3. Withdrawal of Consent

Users can withdraw consent to data processing where applicable.

9.4. Grievance Redressal

Contact our grievance officer for issues related to data privacy.

10. Children’s Privacy

10.1. Age Restriction

Our platform is intended for users 15 years or older. Parental consent is required for less than 15 years of age.

11. Dispute Resolution

11.1. Arbitration

Disputes are resolved through arbitration under Indian legal frameworks.

12. Changes to the Privacy Policy

12.1. Amendments

We reserve the right to amend this policy. Users will be notified of significant changes.

13. Contact Information

For queries or complaints:

• Email: hello@educlipse.com